North Shore
GYROTONIC  & Pilates

NSG&P Policies

Late Cancellation Policy

You will be charged in full for any cancellations made less than 23 hours in advance. This policy will be enforced.

If you are unsure of whether you will be able to attend a scheduled session, we advise that you cancel the session in advance over the NSG&P MINDBODY webpage. If it turns out you want to return to your originally scheduled time, you may TEXT us at ‪(808) 295-5688 (preferred) or call us to see if the spot is still open.

There is no same-day rescheduling or changing your appointment.

If you need to reschedule an appointment, please give us at least 23 hours notice. We will do our best to move your session to a more convenient day or time. Please note that we cannot reschedule appointments for the same day; if you contact us to reschedule within 23 hours of your appointment, you will still be charged for that missed session. If you need to make changes to your existing schedule, please use the MINDBODY NSG&P website.

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Semi-private Cancellation Policy

If your duet partner needs to cancel more than 23 hours in advance, and you would like to have a private session, you may use two of your duet sessions from your package to pay for the private (unless you have a separate package of private sessions).

If your partner cancels less than 23 hours in advance or doesn’t show up for the session, they will be charged for their portion of the duet, and you will be charged only the semiprivate rate for your session. In essence, the partner who attends the lesson will not be penalized for the partner that cancels late or does not show.

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Class Policy

Classes taught by instructors who are NOT the owner (Ashley Burnett) will run with a two-person minimum. If you are the only person signed up for a class taught by someone other than Ashley, you will be notified in advance and given the option to cancel or use two class credits for a discounted private session. Class sign-ups are subject to the same 23-hour cancellation policy as other services.

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Expirations

Drop- in: expiration 1 month

8 pack: expiration 3 months

12 pack: expiration 4 months

Kama'aina Intro 3 Pack: expiration 1 month

Memberships: Minimum of 3 month commitment. Contract automatically cancels after the initial 3 months. Client can repurchase their membership after the initial contract expires and can cancel anytime after the initial 3 month commitment. Classes do not roll-over. 

Refunds

All sales are final. No refunds will be given on package purchases. An extension of the expiration period may be granted in cases of emergency or medical leave.

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Attendance Policy

If you cancel more than 30% of your standing appointments in any 90-day period, you may be asked to forfeit your standing appointment time on the recurring schedule.

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Accepted Forms of Payment

• Cash (must call/text to inform us that you are using cash-a no show with an unfulfilled cash payment promise will not be able to book again using cash)

• Credit/Debit Cards: Mastercard, Visa, American Express, Discover, ACH

• Venmo: @NorthShoreGyroAndPilates

• Check